||Why is HBC changing the program?|
We received feedback from our customers and we listened;
- the existing program point system was too confusing
- points were too cumbersome to redeem points
- really no strong incentive to try and accumulate points since it took forever to earn them
The new program will allow customers to;
- collect points easily, with or without a Hudsonís Bay Mastercard or Hudsonís Bay Credit Card
- redeem points at the point of sale for a Hudsonís Bay Gift Card
- reward our most loyal customers, faster.
||Am I losing all of my existing points?|
No. The value of your existing points balance will remain the same. We have converted your existing points balance by dividing by 40.
If your HBC Rewards points balance was 80,000 on February 2nd, 2013 your new Hudsonís Bay Rewards points balance on February 3rd,
2013 will be 2,000 points and thatís worth a $10 Hudsonís Bay Gift Card.
||What was my points balance worth before the change?|
Before HBC converted to the new Program on February 3rd, 2013 the redemption value of your points was as follows:
|80,000 points = $10 HBC Gift Card
||2,000 points = $10 HBC Gift Card
|160,000 points = $20 HBC Gift Card
||4,000 points = $20 HBC Gift Card
|240,000 points = $30 HBC Gift Card
||6,000 points = $30 HBC Gift Card
|* New program effective February 3rd, 2012
||What happens to my existing HBC Rewards card or HBC VIP Card?|
Your existing HBC Rewards card or VIP Card can still be used. Your account number will not change under the new program.
||Will I receive a new Hudsonís Bay Rewards card?|
No. Since your existing HBC Rewards Card still works, you can continue to use it.
||Why have you introduced tiers to the program?|
By introducing tiers to the program, we are now able to reward our most loyal shoppers with more points. The more you spend, the more points you will earn.
||Do I need to have my Hudsonís Bay Rewards card with me every time I shop to earn points?|
Yes. You must present your Hudsonís Bay Rewards card EVERY time you shop at Hudsonís Bay, thebay.com or Home Outfitters to earn valuable rewards points.
Even when you shop with a Hudsonís Bay MasterCard or Hudsonís Bay Credit Card, you MUST show your Hudsonís Bay Rewards card in-store to earn points.
You donít need your Hudsonís Bay Rewards card when you shop with your Hudsonís Bay MasterCard everywhere that MasterCard is accepted outside of Hudsonís Bay,
thebay.com or Home Outfitters.
||How do I move up from one tier to the other? |
Promotion within tiers is all dependant on spend & purchase visits at Hudsonís Bay, thebay.com or Home Outfitters per calendar year (January 1st to December 31st).
Spend under $400 per year, before taxes, you will earn at the Base Rewards Rate of 1 point per dollar.
Spend between $400 and $1,199.99 per year, you will earn at the Rewards Plus Rate of 1.5 points per dollar.
Spend over $1,200 per year, you will earn at the Rewards VIP rate of 2 points per dollar.
||What happens if I return an item? |
Returns will affect your tier status as they are deducted from the customers total annual spend.
On a customerís second visit, they buy a pair of boots for $300, which brings their total spend to $400. They now qualify for ďRewards PLUSĒ.
On their third visit, they buy for $50 and earn points at the Rewards PLUS Tier level for this purchase. This brings their total spend to $450.
However, on their 4th visit, they return the boots. The $300 is deducted from the total spend of $450 and brings it down to $150.
The next purchases will earn points at the HBC Rewards level, until the total spend is back up to more than $400. Points are taken back at the rate they were earned.
||What defines a purchase visit?|
A purchase visit is defined as follows;
A customer must shop with Hudsonís Bay, thebay.com or Home Outfitters twice in two different stores on two different dates.
An online purchase at thebay.com is considered a store.
||Do I earn more points if I use my Hudsonís Bay Rewards Card with my Hudsonís Bay MasterCard or Hudsonís Bay Credit Card?|
Yes, if you combine the use of your Hudsonís Bay MasterCard or Hudsonís Bay Credit Card with each of your purchases, your earn rate DOUBLES!
||Will I get a new Hudsonís Bay Rewards card each time I am promoted or demoted?|
No. You will receive a new card only when you are promoted to Hudsonís Bay Rewards VIP.
It typically will take 6-8 weeks to receive your new card in the mail, but you will begin earning at the VIP rate as soon as you achieve VIP status.
||Do the Hudsonís Bay Rewards cards expire?|
No, the Hudsonís Bay Rewards cards do not expire. The Hudsonís Bay Rewards VIP cards have an expiry date however you can continue to use
them even after they expire but your earn rate will be reflective of your year to date spend.
||Iíve lost my card, what do I do?|
Visit any Hudsonís Bay Store, or Home Outfitters and they will make arrangements to have a replacement card sent to you.
Call the Hudsonís Bay Rewards Customer Service at 1.800.844.8131 or the Hudsonís Bay Rewards VIP Customer Service at 1.866.923.9637
||With Zellers closing, I have nowhere to redeem my points. What should I do?|
You can redeem your points online for a Hudsonís Bay Gift Card. The minimum amount for online redemption is 5,000 Hudsonís Bay Rewards
points and thatís worth a $25 Hudsonís Bay Gift Card. You can continue to earn Hudsonís Bay Rewards points if you shop at thebay.com.
||Can I still redeem my Hudsonís Bay Rewards points to Airmiles?|
Yes you can. If you are already signed up for auto redemption to Airmiles your account will not change.
The new rate is 40 Hudsonís Bay Rewards points = 1 Air Mile.
The minimum Hudsonís Bay Rewards balance for Air Miles auto-redemption weekly is 40 Hudsonís Bay Rewards points.
You can also do a one-time redemption to Air Miles and your minimum Hudsonís Bay Rewards balance must be 1,000 Hudsonís Bay Rewards points.
The transfers are done once per week.
||Do my points expire?|
If you donít use your Hudsonís Bay Rewards card to earn or redeem points within a 12 month period, your total points balance will expire. As long as
you use your card once within the 12 month period your points will remain active.