Do you have a question?
If you are looking for something specific, the answer may already be available to you within our customer service section. But if you don't find what you are looking for, or if you would prefer to contact us directly, please direct your message to one of the following areas. We will try to reply to you within 2 business days.
Send an email with your inquiry:
For inquiries on the following topics, please follow the link below:
Order number is required for inquiries regarding your purchases. This number can be found on your confirmation email.
The personal information you are providing will be used only to reply to your query and for no other reason.
Contact us by phone:
- the Bay Store Inquiries: 1-800-521-2364
- Zellers Store Inquiries: 1-888-226-2225
- Home Outfitters Store Inquiries: 1-800-521-2364
- Fields: 1-800-521-2364
- Hbc Credit: 1-800-263-2599
- Gift Registry: 1-877-408-1510
- Hbc Rewards: 1-800-844-8131
Hours of operation 8:00 am - 4:30 pm EST
General Inquiries
- P.O. Box 223
- Station A
- Scarborough, Ontario
- M1K 5C1
- Canada
- Telephone toll free in Canada
- 1-866-746-7422
- Monday to Friday
- 9:00am - 5:00pm local time
Note: The above address is for correspondence only. Please do not return merchandise here.