Goals

“What Canadian has not shopped at an Hbc store? I read your social responsibility report and was impressed at the efforts that your company is making. I shop regularly at Hbc and like the quality, price and customer service. Your report makes me feel even stronger that my loyalty should be to a company like Hbc. Yours is a company that attempts to be environmentally friendly, labour-friendly and a community partner. Congratulations!” – Randy Harris, customer, Calgary

CSR Focus Short Term Long Term
Environmental
  • Convert as many as 40 stores to zero waste in 2008
  • Introduce wind turbines and green energy in as many as five stores in 2008
  • Increase sales of reusable Hbc shopping bags and reduce use of plastic bags
  • Provide recycling for batteries, cell phones, shopping bags, plastic hangers and organics within Hbc stores
  • Reduce greenhouse gas (GHG) emissions by 25 percent by 2012
  • Take 20 percent of Hbc stores to zero waste by 2012
  • Reduce packaging on private label products and ensure all packaging is recyclable and PVC-free starting in 2010
Associate Development
  • Add 50 Online Personal Approach to Learning (OPAL) courses in 2008
  • Survey all Hbc associates in 2008 to determine engagement levels
  • Reduce injuries and days lost by 5 percent in 2008
  • Increase locations achieving zero injuries by 5 percent
  • Achieve improvement in associate engagement levels by 2010
  • Increase internal promotions into Future Executive Program to 75 percent by 2010
  • Achieve zero injuries at all operations by the end of 2008
Community Investment
  • Invest $10 million in organizations that share Hbc’s three areas of strategic focus
  • Register 21,000 participants in the 2008 Hbc Run for Canada to raise $2 million
  • Increase participation in the Bay’s “Giving Day” to enable thousands of not-for-profit and charitable organizations to raise over $250,000
  • Increase funding for Hbc’s “Local History Grant” program from $50,000 to $100,000
  • Launch payroll deduction program for all Hbc associates with funds going to Hbc Foundation
  • Raise $20 million for Canadian athletes by 2012
  • Increase Hbc Run for Canada participants to 50,000 by 2010
  • Continue to invest $10 million in three strategic focus areas
Ethical Sourcing
  • Continue focusing on our top-volume vendors and facilitate communications with vendors and their factories
  • Continue monitoring high-risk vendors (of toys, Olympic apparel and kidswear) and achieve continuous ethical improvement
  • Focus on environmental activities (how factories operate from an environmental perspective)
  • Revise policy and processes
  • Facilitate relationships with other stakeholders – i.e., NGOs, customers, Canadian Business for Social Responsibility (CBSR), etc.
  • Have comprehensive training/remediation program in place by 2010
  • Continue to educate all internal and external stakeholders on policies and processes
  • Create vendor scorecard system to enable Hbc to source efficiently and ethically with little or no risk
  • Continue research on health issues affecting factory workers

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