2007 Overview
At Hbc, our goal is to foster and enhance sustainable business practices throughout our organization, particularly in the areas of the environment, human resources, community investment and ethical sourcing. To achieve this goal and to facilitate continuous improvement, we have established core principles and metrics in each of these areas. Each year, we report our results in this CSR document, which is widely distributed and proudly shared with our associates, customers, suppliers and stakeholders.
Hbc is Canada’s largest diversified general merchandise retailer, operating in these formats: department store (the Bay), mass merchandise (Zellers), specialty (Home Outfitters) and discount (Fields). With more than 600 stores and nearly 70,000 associates located in every province of Canada, Hbc provides Canadians with stylish, quality merchandise at great value, through retail banners focused on exceptional customer service.
Hbc, which became privately owned in 2006, has corporate offices in Toronto and Brampton, Ontario.
Reporting period |
February 1, 2007 to January 31, 2008 |
Date of most recent previous report |
May 2007 |
Reporting cycle |
Annual |
Contact point for questions re CSR |
Stephanie.Thornbury@hbc.com |
Scope of operations |
Hbc operates in every province of Canada and sources merchandise globally. |
Report content |
Hbc reports on the four areas of its operations that have the greatest impact on our stakeholders: |
Report creation |
Each quarter, representatives from Hbc’s reporting areas prepare an update on existing and new programs and policies. These reports are collected and used in the creation of the Company’s annual CSR report. This report is presented to Hbc’s Governor and CEO as well as members of its executive team for review. They also receive regular updates from management in each of the four areas. |
Data measurement |
Environmental Sustainability
Associate Development and Wellness
Community Investment
Ethical Sourcing
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