CSR Highlights

“What Canadian has not shopped at an Hbc store? I read your social responsibility report and was impressed at the efforts that your company is making. I shop regularly at the Hbc and like the quality, price, and customer service. Your report makes me feel even stronger that my loyalty should be with a company like Hbc. Yours is a company that attempts to be environmentally friendly, labour friendly, and a community partner. Congratulations!” – Randy Harris, customer, Calgary

CSR Focus Our Principles Our Actions
Environmental Sustainability
  1. Continuous evaluation of our environmental policies and procedures
  2. Environmental improvements in our operations
  3. The education of our associates, customers and partners about our “green” initiatives
  • Hbc stores recycle materials such as plastic hangers, shrink wrap and more
  • Some Hbc trucks now using biodiesel fuel
  • 74 percent of Hbc store energy usage is monitored and controlled remotely
Associate Development and Wellness
  1. Developing and supporting our people
  2. Providing a safe and healthy workplace
  3. Encouraging open communication throughout all levels of the Company
  • Future Executive Program provides associates with an opportunity to develop their careers
  • 175 locations achieved our goal of zero lost time injuries
  • Team Hbc Awards recognize the contributions of all our associates
Community Investment
  1. Contributing to national and community-based organizations across Canada
  2. Focusing donations on three key areas
  3. Working with vendors, associates and customers to make a difference
  • Hbc donates over $10 million annually to national and community-based organizations across Canada
  • Hbc is proud to support organizations that build healthy families, create strong communities and inspire Canadians
  • Associate volunteerism encourages customers to donate to Hbc-supported organizations
Ethical Sourcing
  1. Monitoring our supply chain and working with factories to facilitate improvement
  2. Educating buyers, new associates and relevant stakeholders about our programs
  3. Sharing what we know with others
  • Mandatory compliance through our Code of Vendor Conduct
  • On-line training for our associates, and supplier training and information sessions
  • Hbc serves as a member of the Retail Council of Canada’s Committee on Responsible Trade

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