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Queen Street


(416) 861-9111
Sun :
Mon :
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Fri :
Sat :
10:00AM - 7:00PM
10:00AM - 9:30PM
10:00AM - 9:30PM
10:00AM - 9:30PM
10:00AM - 9:30PM
10:00AM - 9:30PM
9:30AM - 9:30PM

AlterationsPhone:(416) 861-4205
Arcadian - Court & LoftPhone:(416) 364-1211
BannockPhone:(416) 861-6996
BCBG MAXAZARIA Phone:(416) 368-7555
BurberryPhone:(416) 861-4012
CoachPhone:(416) 861-6379
ConciergePhone:(416) 861-4314
Custom Window CoveringsPhone:(800) 818-7779
Drake General StorePhone:(416) 861-6009
DraperiesPhone:(416) 364-3959
FoodwaresPhone:(416) 861-6728
Foodwares MarketPhone:(416) 861-6417
Fur Salon / Fur StoragePhone:(416) 861-4168
Gift RegistryPhone:(416) 861-6265
Hbc RewardsPhone:(416) 861-4173
Jacques VertPhone:(416) 861-4364
Jewellery RepairPhone:(416) 861-6899
John Allan's ClubPhone:(416)861-6307
Major Home Fashion AppliancesPhone:(416) 861-4540
OlsenPhone:(416) 861-6744
Optical CentrePhone:(416) 861-6201
Personal Shopper Service - Queen StreetPhone:(416)-861-6413
The RoomPhone:(416) 861-6251
Toni PlusPhone:(416) 861-4966
Watch RepairPhone:(416) 861-6899
WindsmoorPhone:(416) 861-4364
  Store Message
For Statutory/Seasonal Hours, please contact your local store.

Our personal shopping service is a complimentary service & is by appointment only at The Bay Queen Street. Whether you need a new look for business, evening or special event our Personal Shopper can provide you with the professional and friendly service to make you feel and look great.

Wardrobe consultations, Men & Women
Personalized Shopping
Corporate Gift Shopping

For appointments call 416-861 6413.

Main floor

Meet our well informed conceirge who is up to date with current affairs with fashion, store events and much more. Please contact the concierge for more details.
Please call 416-861-4314
or via email to cs.bayqueen@hbc.com

John Allan’s Club: Their first Men’s Grooming Club in Canada.
Located on the 5th Floor of The Bay Queen Street flagship store.
This club has special memberships, styling products and grooming services for Gentlemen only! Try their popular “Signature Full Service”: Scalp Massaging Shampoo, Conditioning Treatment, Hot Towel, Manicure, Haircut, Shoe Shine and a Beverage for a special introductory price. Call for complete details.

Please call or email to book your next appointment
(416) 861-6307 or jatoronto@johnallans.com

John Allan's Club Hours of Operation

 Mondays10:00 - 6:00
 Tuesdays10:00 - 6:00
 Wednesdays10:00 - 6:00
 Thursdays10:00 - 7:00
 Fridays10:00 - 7:00
 Saturday9:30 - 5:30

Arcadian Event Venues
The eighth floor of The Bay has undergone a dramatic transformation, creating an exciting and versatile event space capable of hosting over 1500 guests and a range of world-class events. Included is the full revitalization of the historic Arcadian Court, bringing it back to its original 1929 grandeur, as well as the addition of a modern, new conference facility, Arcadian Loft, overlooking Old City Hall and Queen Street West. From weddings to business events, to special celebrations, Arcadian offers the perfect venue for any occasion.
For more information please call 416-364-1211.

Bannock is a part grab-and-go café, part coffee shop, and part dine-in restaurant. The architecture reflects the menu – eclectic and approachably Canadian – featuring antique pine and hemlock reclaimed from one of the Queen’s wharf that sat under the waters of Lake Ontario at York Street for over a hundred years.

Bannock’s honest approach to food is rooted in familiar, wholesome ingredients that are reflective of Canada’s rich regional and cultural diversity, delivered in an innovative and playful way. Everyday classics are revitalized as the Chefs pay homage to traditional Canadian comfort foods, putting our cultural favourites front and centre. Bannock breads are integrated throughout the entire menu including sweet breakfast bannocks, artesian sandwiches and pizzas. Bannock garnishes are also added to soups, salads and main courses.

The Café/Coffee shop will open for breakfast and stay open.

Grab & Go / Coffee Shop Hours:
Monday – Friday:7:30am – 8:00pm
Saturday: 9:00am – 8:00pm
Sunday: 9:00am – 6:00pm

Dining Room Hours
Monday – Friday: 11:30am – 10:00pm
Saturday: 12:00pm – 10:00pm
Sunday: 12:00pm – 4:00pm


Foodwares is a high-end, self serve eatery featuring hot and cold entrées, fresh pasta, carvery station, soups, salads, Panini sandwiches and beverages. Foodwares is all about entertainment style cooking, An extensive retail section of gourmet products is also available.

Monday - Wednesday 7:00am - 6:00pm
Thursday – Friday 7:00am - 7:00pm
Saturday 9:30am – 5:00pm

Foodwares Market

Foodwares Market is a grab’n go servery featuring fresh made sandwiches, salads, sushi, as well as a high end Panini Bar and Gourmet Coffee. It is designed to cater to the guest looking for a meal on the go, whether to take back to their office or home for dinner. In addition to grab’n go meal options, Foodwares Market also offers a selection of Home Meal Replacement Entrees, Starters, Soups and Sauces.

Monday – Friday 7:00am - 9:00pm
Saturday 9:30am – 7:00pm
Sunday 11:00am - 6:00pm


Monday – Friday 7:00am - 7:00pm
Saturday 9:30am – 7:00pm
Sunday 10:00am - 6:00pm

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